Review dashboard · Last synced 2 hours ago
Avg Rating
3.3
8 total reviews
Needs Attention
3
1-2 star reviews
Positive
4
4-5 star reviews
AI Responses
2
generated this month
David T.
BEWARE: They quoted me one price on the phone and charged almost double after the job. When I called to dispute it, I got passed around to three different people and nobody would help. Filing a complaint with the BBB.
Kevin H.
The actual plumbing work was fine — they fixed the leak under my sink. But communication was lacking. No one told me they were running late, and the tech didn't explain what was wrong or what he did. I just got a bill.
Robert D.
Scheduled an appointment for my slow drain. They gave me a 4-hour window and showed up at the very end of it. Then told me I needed a $1,200 hydro jet that "couldn't wait." Felt very pressured. Got a second opinion and the plumber used a $30 snake.
Robert, we appreciate you letting us know about this experience. We're sorry about the long wait within your service window — that's not the standard we hold ourselves to. Regarding the recommendation for hydro jetting, our technician should have walked you through all options, including more affordable alternatives. We're reviewing this call internally. We'd love the chance to earn back your confidence with a complimentary diagnostic on your next visit. Please reach out to us directly at your convenience.
James W.
Charged me $450 to fix a simple leaky faucet. The tech was here for maybe 30 minutes. When I asked about the price, they said it was "standard rate." Feel completely ripped off. Will never use again.
Hi James, thank you for taking the time to share your experience. We sincerely apologize that you felt the pricing wasn't transparent. Our rates include diagnostic time, parts, and our service guarantee, but we understand that without a clear upfront breakdown, it can feel like too much. We'd like to make this right — our service manager will be reaching out to you directly to review the invoice and discuss a fair resolution. Your trust means everything to us.
Maria G.
Good work overall. Fixed our garbage disposal quickly. Only reason for 4 stars is they tracked mud through the kitchen and didn't notice. Small thing but still.
Sarah M.
Ace Piper saved us during the polar vortex! Pipe burst at 2 AM and they had someone here within the hour. Professional, fast, and the price was fair. Cannot recommend enough!
Patricia A.
Wonderful experience from start to finish. Called about a toilet that wouldn't stop running. They talked me through a quick fix over the phone for free! Said it wasn't worth a service call. That kind of honesty keeps customers for life.
Linda K.
Third time using Ace Piper and they never disappoint. Had them install a new water heater — arrived on time, cleaned up after, and even showed me how to adjust the temp. True pros.
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